ANAI is recruiting Help Desk Agents to deliver first-line support — resolving issues quickly, logging everything properly, and giving every caller a professional experience.
What you’ll do
- Answer and triage support requests by phone, email, and chat
- Resolve first-line technical and account issues; escalate the rest with clear notes
- Log all tickets accurately and follow through to closure
- Contribute to the knowledge base as recurring issues emerge
What you’ll need
- Customer service or help desk experience
- Solid computer literacy and comfort learning new systems
- Clear written and spoken communication
- Reliability across shift schedules where required